CRM: Customer Relationship Management

Effective customer relationship management is of paramount importance in the UK. Research indicates that companies implementing Customer Relationship Management (CRM) strategies experience a substantial increase of 27% in customer retention rates. Moreover, businesses with high customer satisfaction levels witness an average revenue growth rate of 4-8% above their competitors. Companies can expect an average return of £8.71 in sales revenue for every pound invested in CRM.

Customer Relationship Management (CRM) is a vital course that emphasises the significance of building and nurturing strong customer relationships. With a sales-focused approach, this course equips learners with essential knowledge of Customer Relationship Management (CRM) basics, principles, and future trends.

Learning Outcomes

After completing this Customer Relationship Management (CRM) course, you should be able to:

1. Understand the fundamentals of CRM concepts and strategies.
2. Identify key principles and best practices for effective CRM implementation.
3. Explore emerging trends and technologies shaping the future of CRM.
4. Apply CRM basics to improve customer interactions and enhance business relationships.

• Module 01: An Overview of Customer Relationship Management 12:24

  • 1: An Overview of Customer Relationship Management. 12:24

• Module 02: CRM Basics 18:44

  • 2: CRM Basics 18:44

• Module 03: CRM Principles 11:18

  • 3: CRM Principles 11:18

• Module 04: CRM in the Future 14:07

  • 4: CRM in the Future. 14:07

This CPD QS Accredited "Customer Relationship Management (CRM)" course, is a detailed program focused on mastering the art of customer relations in the business world. This Customer Relationship Management (CRM) course not only teaches you the basics of CRM but also delves into its strategic application for business growth and customer satisfaction. You will explore the latest tools and technologies in Customer Relationship Management (CRM), understand how to leverage customer data, and learn to anticipate future trends to stay ahead in the competitive market. This Customer Relationship Management (CRM) course offers practical insights into building and maintaining fruitful customer relationships, ensuring your business not only attracts but retains a loyal customer base.

Course Completion Certificate

Once you've completed the Customer Relationship Management (CRM) course, you will immediately be sent a free PDF certificate from REED. You can also choose to receive a CPD QS PDF/Hardcopy certificate. Prices for CPD QS certificates are as follows:

• PDF Certificate: £4.99

Email delivery of printable/shareable PDF certificate.

• Hardcopy Certificate: £9.99

Professionally printed certificate delivery.

This Customer Relationship Management (CRM) course is designed for:

• Business professionals looking to enhance their knowledge of CRM.
• Marketing and sales executives who wish to improve their customer engagement.
• Entrepreneurs who want to build strong customer relationships and improve their business prospects.
• Graduates or students seeking to gain knowledge in CRM and its practices.
• Anyone interested in learning about customer relationship management.

This Customer Relationship Management (CRM) course is open to everyone and has no formal entry criteria.

After completing this Customer Relationship Management (CRM) course, you can pursue the following career pathways:

• CRM Analyst (£25,000 - £35,000)
• Manager (£30,000 - £50,000)
• Customer Service Manager (£25,000 - £50,000)
• Marketing Manager (£30,000 - £60,000)
• Sales Manager (£30,000 - £60,000)

Currently there are no Q&As for this course. Be the first to ask a question.

Reed Courses Certificate of Completion

Digital certificate - Included

CPD QS Certificate - PDF

Digital certificate - £4.99

CPD QS Certificate - Hardcopy

Hard copy certificate - £9.99